Claims Service Card Terms
Claims Service Cards are redeemable against most products and services at Mappin & Webb. Unfortunately they cannot be redeemed against any Sale or Online Only Products, Patek Philippe, Rolex, Cartier and Jaeger-LeCoultre watches, Gift Cards or coinage.
Your Claims Service Card cannot be exchanged wholly or in part for cash and is valid only in the UK. Mappin & Webb reserve the right to cancel the card at any time.
Returning items purchased with a Claims Service Card
Claims Service Card online purchases can be returned by post or to any Mappin & Webb showroom. Please refer to our returns policy for full details. The value of your order will be refunded onto a Customer Card which you can spend online or in our showrooms.
Please be aware that Click & Collect orders can only be processed in our showrooms and is therefore excluded from our online returns procedure.