Welcome to our Luxury Virtual Boutique - offering you real time expert advice and guidance. Let our in-house experts guide you through your own personalised shopping experience from the comfort of your own home or office. Our hands-free co-browsing option allows you to sit back and chat with our experts as they do the browsing for you.
Opening hours: 9AM - 9PM (GMT), Monday to Sunday.
Our Services
We are proud to offer our clients a range of first class services.
Our New & Unique Visiodome Experience
A Virtual Boutique appointment with our Visiodome experience is the perfect way to inspect and admire the luxurious details of a potential jewellery or timepiece purchase. Using high-definition cameras and consistent, studio quality lighting, our clients are able to fully grasp the intricate mechanisms of a luxury watch or the fine detail of a high-end piece of jewellery.
Seamlessly chat with our Virtual Boutique experts as they demonstrate the craftsmanship and unique aspects of your potential acquisition as though you were personally inspecting a piece in a showroom environment. To learn more about Visiodome’s up-close experience of the finest luxury pieces, click Talk To An Expert now.
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Personalised Watch Consultations
We hold one of the largest collections of men’s and ladies’ watches. We will help you find the perfect timepiece from a range of luxury brands such as Omega, Breitling and Cartier.
Personalised Jewellery Consultations
Whether you’re looking for a piece of jewellery for yourself or a loved one, our friendly team of experts can answer any questions you may have, so you can feel confident you're making the ideal purchase.
Personalised Pre-Owned Consultations
Treat yourself to a pre-owned watch from a range of luxury designers. At Mappin & Webb, we have an ample selection of certified pre-owned watches to choose from. We also buy selected watches and can offer part exchanges where applicable.
Visiodome
Get a closer look at our watches and jewellery with our unique Visiodome experience. The high definition camera allows you to see intricate details from the comfort of your own home.
Bridal
Add the finishing touch to your special day and let us help you explore our beautiful selection of bridal jewellery, engagement rings and wedding rings.
Find The Perfect Gift
Let us help you find the perfect gift. We know it can be difficult to decide, especially if they are the person who has everything or you want to get them something extra special.
Additional Services:
Pre-Showroom Concierge Consultation | Bespoke Jewellery Design | Sell Your Watch
Meet The Team
Our luxury watch and jewellery experts have years of showroom experience advising on the world's finest pieces. This knowledge is now available to you, live and on-demand.
Tiago
Tiago joined the team in 2018. "In a rapidly changing world, it's easy to feel disconnected, but engaging directly with clients serves as a powerful reminder of the intricate and captivating nature of human beings."
Jade
A valuable member of the team, Jade has worked here for 10 years now. "Every client has 100% attention from each VB specialist they talk to, with excellent product knowledge and understanding of business operations."
Laurynas
With 6 years experience in the industry, Laurynas loves "...meeting different people and getting to know their story what has brought them here to buy a set of luxury jewellery or a timepiece."
Tatiana
Tatiana has over 5 years in the luxury industry. " I am passionate about creating memorable experiences, connecting with clients on a personal level, and guiding them to make meaningful decisions."
Raj
Raj brings a wealth of knowledge with over 13 years experience in the luxury industry. "I love that I can have an initial consultation and begin a journey of discovery which ends with a smile on the face of my client."
