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Contact Us
Our friendly personal shopping team are here to help you with your every need.
Order Related & General Enquiries
For order related and general enquiries, our client support team can be contacted by the below methods.
Live Help Service
Get immediate, real-time advice and assistance from our luxury watch and jewellery experts.
Live Chat hours are: 8:00am - 10:00pm, 7 days a week.*
*Subject to team member availability.
Phone
Post
General Feedback
If you would like to provide us with general feedback in relation to a recent visit to one of our showroom’s, please email client.experience@thewosgroup.com. For any feedback or queries relating to an online order or experience, please email enquiries@mappinandwebb.com.
If our service has fallen below your expectations and you are not entirely happy with your recent experience, please raise a formal complaint by emailing client.experience@thewosgroup.com.
If our service has fallen below your expectations and you are not entirely happy with your recent experience, please raise a formal complaint by emailing client.experience@thewosgroup.com.
Complaints Policy
For any complaints regarding your experience with us, please refer to our complaints policy page for full details on how to proceed.
Press & Media Enquiries
Click here for press & media enquiries.
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