You will receive your e-gift card via email within 5 working days after your order has been delivered. In most cases, you will receive it on the same day that you receive your item.

Using your gift card is easy. After entering and confirming your delivery details, you will reach the 'Review & Pay' checkout page. Click 'Show available options' under the Gift Card section. Click 'Gift Card' and enter your details and the gift card details from the email we sent you. If you still have a remaining balance to pay, please use an additional payment method.

To use your e-gift card in one of our showrooms simply present the email with the gift card details to the colleague that is assisting you.

If you would like to check the balance of your Gift Card, you can register for an online client account and use our balance check facility.

Gift cards can be used towards the purchase of any item in stock on our website or in our showrooms. Excludes Rolex.

Your e-gift card can be used in showrooms and online.

Your gift card is valid for 6 months from the date you receive it.

No, if you return the original item that made you applicable for the gift card promotion, your gift card will become void. If you have already used the gift card, the spent balance will be deducted from your refund. You can view our returns policy here.