THE MAPPIN & WEBB JEWELLERY PROMISE

Your jewellery is a precious investment that is often purchased to mark a special moment. Each treasured piece may be a representation of love and happiness, a gift of thanks, or symbolic of a milestone celebration or achievement.

As the proud new owner of Mappin & Webb jewellery, we hope that it brings you many years of happiness.

That’s why each piece of jewellery in the Mappin & Webb collection carries the unique Mappin & Webb Jewellery Promise. Our promise to you is intended to provide you with the following peace of mind:

• 12 months manufacturer’s guarantee, covering any flaws in the workmanship and manufacturing defects.
• Access to our Mappin & Webb Repair & Cleaning service, to ensure that your piece of jewellery is kept in the best possible condition for a lifetime of enjoyment.

We always seek to offer our clients the fullest advice and best care possible. Our exceptional reputation and Royal Warrants are your guarantee of our first-class service and representative of the personal approach that we take with each client.

For more information or to make an appointment for your jewellery to be repaired or cleaned, please use our showroom locator to contact your nearest showroom. We’ll be happy to arrange a time that’s convenient to you.

Please note - On inspection of your jewellery, if our team feel your ring may benefit from a more in-depth, complex inspection, they may suggest that the ring be sent away to the manufacturer for this to be carried out at their workshop. This is not a necessity but may only be suggested and it would be completely your choice if you would wish to accept this or not.