Here to Help
Get In Touch
Our friendly personal shopping team are here to help. There are a number of ways you can get in touch with us.
For order related and general enquiries:
Our personal shopping team can be contacted on freephone 0800 111 4524 during the following times:
- Christmas Eve: 9:30am - 3:00pm
- Christmas Day: Closed
- Boxing Day: 10:00am - 5:00pm
- New Year’s Eve: 9:00am - 4:00pm
- New Year’s Day: Closed
Normal Contact Hours
- Monday-Friday: 8:30am - 6:00pm
- Saturday - Sunday: Closed
- Bank holidays: 9:00am - 5:00pm
If you are calling from outside the UK please dial +44 (0)116 2901237. Calls from outside the UK are chargeable.
Alternatively you can email firstname.lastname@example.org
We value your feedback and our Customer Relations Department would be delighted to hear from you. Please write to us at the Head Office address below, or email email@example.com
Our Head Office address is:
Mappin & Webb
Aurum Holdings Limited
2 Elland Road
The contact details, location information and opening hours of individual boutiques can be found using our boutique locator.